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• How long does it take to receive my order?

Orders typically process within 1-3 business days (Monday-Friday) and transit time is typically 5-20 business days. It depends on where you are. Usually the US region and Germany region shipping time is relatively fast.

• Which shipping method do we take?

We use major carriers like FedEx, UPS, and some fast-shipping local courier partners to ship your packages.

• How can I track my order?

After your order has been successfully placed and your item shipped, you will receive a Shipment Confirmation email. You can track your items on your order pages or on the carrier’s official website. Or you can contact us directly for delivery information.

• Shipping Fee, Tax, and Duties

Shipping Fee will be calculated on the Checkout page for your country.

The tax and customs fees are not include in our product price.

Once your order arrives at its destination, you will be required to pay all import duties, customs, and local sales taxes for the location that you’re shipping to. For an estimate of taxes and duties on your purchase, please contact your local customs.

• How do I return items?

MaggieFrame is glad to accept returns on all customers within 14 days of receipt. The return freight and custom fees  are not refundable. And MaggieFrame cannot accept returns on used or damaged items. For additional information, please see our returns policy.

This video will help you to select MaggieFrame hoop length by measuring your current tubular hoop length. 

Before you place the order, please CONFIRM the HOOP LENGTH we listed is the same as your current hoop or fit your embroidery machine.

Please measure your current hoop, example picture below: